Q: Admission always used to be included in your packages. Why do I now have to purchase it separately?
A: In an ever-changing world, we feel it’s important to provide as much flexibility to our guests as possible. Separating park admission from your lodging package allows you to only purchase park admission in a way that makes sense for your family. You have the option to not purchase park admission at all, purchase day tickets for select days that you choose, or maximize your season with Season Passes *Note: you will NOT be able to enter the theme park without some form of admission*
Q: What is the least expensive option for my family to visit?
A: We encourage our lodging guests to at least look into purchasing a Season Pass. Comparing the per night admission charges in 2021 of $34.99 per person, per night (around $70 per person for a 2 night stay), even if you are only staying 2 nights it makes sense to purchase Season Passes for your family, which are currently priced at $64.99 per person (pass pricing subject to change at any time).
Q: How does this change my experience during my stay?
A: Your lodging experience will not be any different than what you have come to expect. We will still complete a registration/check in process, we will still provide you with accommodations wristbands, and you will still be able to walk directly to the theme park via a security checkpoint and ticket scanning area, should you choose to purchase admission. However, we are now able to allow more flexibility by allowing visitors to your room/site without required park charges. There is still a maximum number of people allowed for each room/unit/site.
Q: What is the additional cost for adding someone to my reservation, or adding a visitor?
A: As park admission is now sold separately, there are no charges to add people to your reservation. You can add guests (up to the maximum amount of people allowed per unit type) at any point prior to your arrival. It is important however that the number of people listed on your reservation is correct, as this will determine how many accommodations access wristbands are provided upon arrival. Remember – if you are adding someone to your reservation that wants to visit the theme park, you will need to purchase park admission for them separately.
Q: What if I do not purchase park admission?
A: It is the responsibility of the guest to determine whether or not park admission needs to be purchased for their stay. We are providing the flexibility for the guest to determine if and how their park admission is acquired for their stay. If you do not purchase park admission, you will not be able to access the theme park area (only the Accommodations area).
Q: I had a 2020/2021 reservation that I MOVED to the 2022 season. Will I get to use the park?
A: As you have paid for park admission within your package when you booked, each guest that you have booked on your reservation will receive a 2022 Season Pass that will be valid at Six Flags Darien Lake for the entirety of the 2022 season. We will have information closer to your stay on how you will be provided with these passes. Please continue to check your email as we get closer to your arrival date.
Q: I had a 2020/2021 reservation that I MOVED to the 2022 season. Can I update my reservation to the updated pricing?
A: Yes you can update your current reservation to any current pricing. This would be helpful should you choose to purchase a membership, or do not have an interest in utilizing the theme park. As a reminder – should your reservation be updated with new pricing, you will not be provided with a 2022 Season Pass unless you purchase them on your own. If you had previously booked with a promotion that included added value items like breakfast or park credit these items will not be provided should you update your reservation to 2022 pricing.
Q: How do I acquire my park admission?
A: Park admission and Season Passes can be purchased online HERE. Your day tickets/passes will be sent to you digitally. If you purchase Season Passes, your Season Passes will then be processed (photo taken, cards provided) on your first visit of the season. We do not recommend purchasing your park admission in any form until you can confirm your dates of stay. Park admission in any form (day tickets or Season Passes) is non-refundable. *Note: Accommodations areas/staff do not sell park admission, in any form*
Q: What lodging discounts do I get if I purchase a Season Pass?
A: Based on updates to the Season Pass program, there are no longer specific lodging benefits/discounts associated with having a Season Pass.
Q: As a lodging guest, is there an option to purchase discounted tickets/passes?
A: At this time, there is not a discount for purchasing any form of park admission as a lodging guest.
Q: I have questions regarding a refund, change to the admission/passes that I purchased.
A: Please CLICK HERE to speak to someone regarding your concerns.
Q: What is your required payment policy?
A: While most booking rates will require a 50% deposit, there are some special promotions that could require only a $50 deposit, or potentially payment in full at the time of booking. Regardless of the required deposit, all reservations are required to be paid in full 30 days prior to your arrival (which is new for the 2022 season, as a part of providing flexibility to our guests). The card on file for your reservation will automatically be charged for any remaining charges on your payment due date.
Q: What is your current cancellation policy?
A: Our cancellation policy has returned to normal. Cancellations can be made up to 14 days before arrival. You will receive a refund minus a $50 cancellation fee. If you cancel within 14 days of arrival, there are no refunds provided. You can however move your reservation to a different date during the 2022 season. Depending on the date you move to, the rate could change.
Q: Is park admission included with a Live Nation concert ticket?
A: The program you are referencing is a Live Nation exclusive program. We recommend reaching out to Live Nation directly for information on what is included with a concert ticket.
Q: Why do I need to wear my wristband if it doesn’t give me access to the theme park?
A: For safety and security reasons, only registered Accommodations guests are allowed to enter/exit at the Accommodations Camp Gate. Your wristband (AND car tag) tells our staff at the Camp Gate that you’re allowed to be in the hotel and campground. All Accommodations guests must wear their wristband.
Q: Am I allowed to switch out guests, as long as I don’t go over the maximum number of people allowed at the site/unit/room?
A: You will only be provided one wristband per person. As the wristband is required to stay on for the entire length of stay, it would not be possible to switch out guests mid-stay.
Q: Will there be a Laser Show in 2022?
A: At this time there are no plans to reinstall the Laser Show for the 2022 season.
Q: Can I select my unit/site number when booking online?
A: No. Specific unit/site numbers cannot be selected when booking online. When making a reservation, on the checkout page there is a “comments” box. Here you can input your site request. Requests are accommodated based on availability. Once we receive your booking and approve it, you will receive a reservation invoice/confirmation the following business day with your site number listed. Please be sure to take note of your tentative site number!
Q: I would like to be next to my family/friends in the campground. How can I ensure this when booking online?
A: When booking online, there is a “comments” box on the checkout page. In this box, please ensure the last name and reservation number of each family you would like to be linked with is listed. If this information is not included, we cannot guarantee you a unit next to/near your family/friends. Simply listing a site number will NOT guarantee you to be linked with a specific family. Groupings may not always be accommodated based on availability.
Q: How can I contact you?
A: We can be reached Monday-Friday 9am-4pm via phone at 585-599-2211 or via email at [email protected]