Q: When can I book for the 2023 season?
A: Reservations for the 2023 season are open NOW. Reservations can be made online HERE, or by calling 585-599-2211.
Q: What is the additional cost for adding someone to my reservation, or adding a visitor?
A: As park admission is now sold separately, there are no charges to add people to your reservation. You can add guests (up to the maximum amount of people allowed per unit type) at any point prior to your arrival. It is important however that the number of people listed on your reservation is correct, as this will determine how many accommodations access wristbands are provided upon arrival. Remember – if you are adding someone to your reservation that wants to visit the theme park, you will need to purchase park admission for them separately.
Q: Can I select my unit/site number when booking online?
A: No. Specific unit/site numbers cannot be selected when booking online. When making a reservation, on the checkout page there is a “comments” box. Here you can input your site request. Requests are accommodated based on availability. Once we receive your booking and approve it, you will receive a reservation invoice/confirmation the following business day with your site number listed. Please be sure to take note of your tentative site number!
Q: I would like to be next to my family/friends in the campground. How can I ensure this when booking online?
A: When booking online, there is a “comments” box on the checkout page. In this box, please ensure the last name and reservation number of each family you would like to be linked with is listed. If this information is not included, we cannot guarantee you a unit next to/near your family/friends. Simply listing a site number will NOT guarantee you to be linked with a specific family. Groupings may not always be accommodated based on availability.
Q: What lodging discounts do I get if I purchase a Season Pass?
A: Based on updates to the Season Pass program, there are no longer specific lodging benefits/discounts associated with having a Season Pass. We encourage all lodging guests to purchase Season Passes for your family as it is the most economical option for a two night stay.
Q: What is your required payment policy?
A: While most booking rates will require a 50% deposit, there are some special promotions that could require only a $50 deposit, or potentially payment in full at the time of booking. Regardless of the required deposit, all reservations are required to be paid in full 30 days prior to your arrival. The card on file for your reservation will automatically be charged for any remaining charges on your payment due date.
Q: What is your current cancellation policy?
A: Cancellations can be made up to 14 days before arrival. You will receive a refund minus a $50 cancellation fee. If you cancel within 14 days of arrival, there are no refunds provided. You can however move your reservation to a different date during the 2023 season. Depending on the date you move to, the rate could change.
Q: Why do I need to wear my wristband if it doesn’t give me access to the theme park?
A: For safety and security reasons, only registered Accommodations guests are allowed to enter/exit at the Accommodations Hotel/Camp Gate. Your wristband (AND car tag) tells our staff at the Hotel/Camp Gate that you’re allowed to be in the hotel and campground. All Accommodations guests must wear their wristband.
Q: Am I allowed to switch out guests, as long as I don’t go over the maximum number of people allowed at the site/unit/room?
A: You will only be provided one wristband per person. As the wristband is required to stay on for the entire length of stay, it would not be possible to switch out guests mid-stay.
Q: How can I contact you?
A: We can be reached Monday-Friday 9am-4pm via phone at 585-599-2211 or via email at [email protected]
Q: Admission always used to be included in your packages. Why do I now have to purchase it separately?
A: In an ever-changing world, we feel it’s important to provide as much flexibility to our guests as possible. Separating park admission from your lodging package allows you to only purchase park admission in a way that makes sense for your family. You have the option to not purchase park admission at all, purchase day tickets for select days that you choose, or maximize your season with Season Passes *Note: you will NOT be able to enter the theme park without some form of admission*
More information on our Stay and Play Your Way program can be found HERE.
Q: What is the least expensive option for my family to visit?
A: We encourage our lodging guests to at least look into purchasing a Season Pass. Comparing the per night admission charges in 2021 of $34.99 per person, per night (around $70 per person for a 2 night stay), even if you are only staying 2 nights it makes sense to purchase Season Passes for your family, which are currently priced at $64.99 per person (pass pricing subject to change at any time).
Q: What if I do not purchase park admission?
A: It is the responsibility of the guest to determine whether or not park admission needs to be purchased for their stay. We are providing the flexibility for the guest to determine if and how their park admission is acquired for their stay. If you do not purchase park admission, you will not be able to access the theme park area (only the Accommodations area).
Q: Can I wait until I arrive to purchase park admission?
A: Absolutely! However pass/ticket pricing is always subject to change and it’s possible that the pricing will differ from your time of booking to your dates of stay. However if you choose to purchase park admission upon arrival you can do so at either the main park gate or the campground park entrance (near the Boomerang). *Note: Accommodations areas/staff do not sell park admission, in any form*
Q: Is park admission included with a Live Nation concert ticket?
A: The program you are referencing is a Live Nation exclusive program. We recommend reaching out to Live Nation directly for information on what is included with a concert ticket.
Q: Will there be a Laser Show in 2023?
A: We are proud to announce our Festival of Light will run nightly from June 23rd-September 4th, 2023. We are excited about several other planned festivals for the 2023 season. Check out more event information HERE. (events/festivals always subject to change)
Q: What are the park hours for 2023?
A: The 2023 park calendar has not yet been released. At this time we are anticipating the following:
- PARK WILL BE CLOSED ON TUESDAYS (except Tuesday July 4th)
- Open weekends beginning May 19th
- Open 7 days a week starting June 23rd through August 27th
- Open weekends September 1st-October 22nd
Park hours are always subject to change. Please ensure you review each confirmation email you are sent leading up to your reservation for the latest information.