Season Pass/Member Lodging – FAQs
Q: What unit types is the SPASMEMBER discount valid on?
A: The SPASMEMBER discount is valid on all unit types except Glamping Tents, however availability is limited based on dates.
Q: What dates is the discount valid for?
A: The SPASMEMBER discount is valid all 2021 season based on availability.
Q: What is the discount?
A: The SPASMEMBER discount first removes all park admission charges from the package and then applies a 20% discount to the lodging rate. Rates vary based on dates, availability, and events.
Q: What deposit is required when I book?
A: A 50% deposit is required at the time of booking and remaining balance is automatically charged to the credit card on file 60 days prior to arrival.
Q: I plan to purchase my Season Pass/Membership later, but would like to make a reservation now.
A: To make a reservation with the SPASMEMBER discount, you must have purchased Season Passes/Memberships for the current season. You are welcome to book a reservation at the full rate to secure your reservation and add the SPASMEMBER discount once the passes have been purchased.
Q: How is my pass purchase verified when booking lodging online?
A: If you book using the SPASMEMBER discount code (or any other promotion that is specific for Season Pass Holders/Members), our Vacation Planners will verify the purchase of your passes once your booking is received and accepted. It is important that your reservation is booked in the same name that your passes were purchased under. If we are unable to verify your passes, we will remove the discount code, apply the full rate, and contact you to acquire further information. Additionally, you will be required to show 2021 Season Passes/Membership cards at the accommodations gate upon arrival for each person on your reservation.
Q: How is my pass purchase verified when booking lodging over the phone?
A: The Vacation Planner will verify your pass purchase prior to making reservations for you. Additionally, you will be required to show 2021 Season Passes/Membership cards at the accommodations gate upon arrival for each person on your reservation.
Q: What if I have a Season Pass/Membership but someone on my reservation does not?
A: Anyone on a reservation that does not have a current year pass will have park admission charges added to the reservation at a rate of $29.99 per person, per night, plus taxes.
Q: What does “average rate per night” mean?
A: The online booking engine works like a calculator, and takes the total cost of the reservation (minus taxes) and divides it by the number of nights BOOKED.
Q: I already made my reservation but have purchased Season Passes/Memberships and would like the discount added to my reservation.
A: Please send us an email to [email protected] and include your name, your reservation number, and your request. Please note, you will be required to adhere to the policies of this promotion which include a 50% deposit and verification of passes purchased for each person booked on the reservation.
